Your satisfaction means everything to us at Tepixa. That’s why we offer a clear and customer-friendly return and refund process. If something isn’t quite right, we’re here to help.

Eligible items must be returned unused, in original condition, and with all original packaging. Items such as custom orders or health-sensitive goods are not returnable for safety reasons.

Returns must be initiated within 30 days of the delivery date. Beyond this window, we may be unable to process your request.

Before sending your item back, please email our customer support to obtain a Return Authorization (RA) number. Packages without an RA may be declined or delayed in processing.

Once your return arrives and is inspected, we will confirm whether it meets our refund criteria. Refunds will be credited back to your original method of payment. Timeframes may vary depending on your bank.

Note: Refunds may be reduced by restocking fees, shipping charges, or tax adjustments when applicable.

We accept returns on discounted or sale items as well, but only at the price you paid, not the original listing price.

Want a different size or color? Contact our support team to arrange an exchange. We’ll walk you through availability and any necessary steps.

Ship your return using a trackable method and include all original labels, inserts, and your RA number on the outside of the package.

If the return is not due to our error (e.g., wrong item shipped), you will be responsible for the return shipping costs. These may be deducted from your refund amount.

Questions? Don’t hesitate to reach out—we’re always here to help.

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